Suite 2 – GHR0-00 Ramp Services



Overview and learning objectives

This course is designed for ramp crews and their related service providers management team to obtain the required knowledge of industry (IATA, A4A, ATA) requirements and best practices for safe and efficient aircraft ramp handling, emphasizing safety protocols, comprehensive knowledge and leading industry practices.

This course aims to provide all key processes, knowledge, and procedures, including the use of specialized heavy ramp equipment to successfully receive and then prepare the aircraft for a safe and on-time departure to its next destination.

The purpose of this course is toΒ 

  • Provide current and relevant aircraft ramp handling standards and requirements.
  • Confirm knowledge transfer and competence for aircraft ramp crews regarding handling their aircraft through proven industry practices.
  • Enable aircraft owners and operators to be satisfied that aircraft ramp crews staff have the required knowledge to be in full compliance with current industry regulations such as IATA.
  • Course participants will be required to pass a comprehensive written exam before obtaining the Ramp Services Handling course certificate.

Key topics

  • The critical role of aircraft ramp services in a busy, complex and changing weather environment
  • Comply with industry aircraft handling standards, requirements, and recommendations
  • Staff safety and best practices to systematically and efficiently handle, load, and unload an aircraft, its baggage, cargo or live animal shipments
  • Become familiar with the tools and workflow for differing aircraft types and related required servicing equipment

This course is designed for

  • Aircraft ramp handling team members, their service provider supervisory team, and aircraft owners (airlines, private aircraft owners)

Course Duration

This course was designed to be completed within 5 days.

Course Module Subject Headings

Module 1 – Introduction and All things Baggage Handling

Module 2 –  Ramp Safety Operational Considerations

Module 3 –  Ground Support Equipment & Service Operations

Module 4 –  Adverse Weather Conditions and Aircraft Marshalling

Module 5 –  Lavatory and Potable Water Servicing

Module 6 –  Aircraft Turnaround

Module 7 –  Aircraft Departure Process

Module 8 –  Aircraft Towing