Course Description
This Course is designed for providing Superior Passenger Services the Terminal Building from the moment customers join the line to check in, boarding gates, as well as Arrivals. Customer Service 101.
Those who successfully complete this instruction will have all the tools required to provide Superior Passenger Services You will learn the best practices technique for:
- Providing Customer Services
- Cultural differences
- Definition of Passenger Services
- Passenger Service Interactions
- 10 Standards of Passenger Service
- Grooming Standards
- Body Language
- Basic Check in Process
- Different types of Passengers
- Dealing with Passengers luggage
- Basic communication skills
- Boarding gates
- Terminal environment
- Irregular flights
- Distress Passengers
- Arrivals standards
- Items on board
- Arrivals reporting
- Detection of Irregularity in baggage
Enabling you to deliver superior Passenger Services to the Passenger.
Course Duration
This course is designed to be completed within 1 day
