GHP1–01 Customer Service Training

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Course Description

This Course is designed for providing Superior Passenger Services  the Terminal Building from the moment customers join the line to check in, boarding gates, as well as Arrivals. Customer Service 101.

Those who successfully complete this instruction will have all the tools required to provide Superior Passenger  Services You will learn the best practices technique for:

  1. Providing Customer Services
  2. Cultural differences
  3. Definition of Passenger Services
  4. Passenger Service Interactions
  5. 10 Standards of Passenger Service
  6. Grooming Standards
  7. Body Language
  8. Basic Check in Process
  9. Different types of Passengers
  10. Dealing with Passengers luggage
  11. Basic communication skills
  12. Boarding gates
  13. Terminal environment
  14. Irregular flights
  15. Distress Passengers
  16. Arrivals standards
  17.  Items on board
  18. Arrivals reporting
  19. Detection of Irregularity in baggage

Enabling you to deliver superior Passenger Services to the Passenger.

Course Duration

This course is designed to be completed within 1 day