Human Centered Design (HCD) is a problem-solving process focusing upon the human perspective. In other words, it’s the process of designing products, services, systems and experiences for the people. But what does that mean from an airport perspective? Recently I had the opportunity to attend the Passenger Terminal Conference 2019 in London, UK. For those […]
When people read my LinkedIn profile or business cards, they see the words ‘Space Dynamics’ there. Most of them immediately think I have something to do with the outer space, but no, as much as it would definitely be something interesting to work with, the space dynamics I talk about is simply the dynamics of
by Sanjay Malik Is it time for Airports to transform into mini Cities to cater to the changing environment of air travel? There are more and more travellers every year and correspondingly an increase in the amount spent on food and retail at any airport; then why is it that offerings remain the same at
It is common sense that the basic flow structure of an airport is straight forward: check-in, drop bags, security and find the right gate. Some airports are still easy but, once upon a time, airports were just a place people went to catch a flight. Decades have passed and a lot has changed. Airports are
